RIGHT OF WITHDRAWAL
Consumers within the EU generally have the right to withdraw from an online purchase within 14 days without providing any reason.
However, this right does not apply to contracts for the supply of goods:
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that are not prefabricated,
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which are made based on an individual selection or decision by the consumer,
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or which are clearly tailored to the personal needs of the consumer
(§ 312g (2) No. 1 German Civil Code – BGB).
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Since all VIVIKINI items are handmade to order and custom-made, the right of withdrawal does not apply to your purchase.
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Exclusion of the Right of Withdrawal
In accordance with § 312g (2) No. 1 BGB, the right of withdrawal is excluded for products that are made to order and tailored to the individual specifications (size, color, style) of the customer.
We kindly ask for your understanding – and thank you for supporting ethical, made-to-order slow fashion.
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Questions?
If you have questions regarding the withdrawal policy or your order, feel free to contact us: