SHIPPING

Ghana: Dispatch delivery cost of GHS 15 within Accra Metropolitan Area.

The delivery fee will be paid upon delivery.

International

Regular Shipping cost US$ 4.99 per country with Ghana Post

Express Shipping costs US$ 29.99 per country with DHL

DELIVERY

Orders made in Accra are dispatched once a week on thursday.

 

International orders are dispatched within 1-2 days via Ghana Post or DHL.

 

Purchases made on weekends and public holidays will be processed on the following business day.

A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods.

International:

Please allow 25 days to receive your parcel for standard shipping and 3-5 days for Express.***

When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, VIVI-KINI cannot be held responsible for any customs duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer Please contact your local customs office for further information.

For all online customer service and product inquiries, please email info@vivi-kini.com

*** Please note that the length of shipping time is not guaranteed

 

RETURNS

VIVI-KINI will accept swimwear returns or exchange on any regularly priced, unwashed, unworn and unused merchandise. The merchandise must be accompanied by the original sales receipt and original tags and liners must still be attached.

Customers wishing to return or exchange merchandise purchased online at www.vivi-kini.com must first e-mail us at info@vivi-kini.com within 5 days of delivery for a return authorization. The merchandise must be shipped back within 30 days of delivery confirmation.

All exchanges must include the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. VIVI-KINI does not cover the return postage costs – this cost is at your own expense.

PLEASE NOTE only returns who have submitted a return request per e-mail will be accepted.

Non-returnable items:

Discounted, flash sale or sale items. All sale/discounted items are final.

Refunds (if applicable):

Once your return is received and inspected, if you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to 5 business days for your refund to appear on your account statement.

NOTE: WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED EXCHANGES IF YOU DO NOT HAVE PROOF OF SHIPPING AND TRACKING.

 

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